Refund & Cancellation Policy
Client agrees to the following:
Refunds for Online Programs & Masterclasses
All purchases of online programs, digital courses, and live or recorded masterclasses are final and non-refundable.
Because these products include immediate access to digital content, event registration, course materials, and/or replay access, no refunds, credits, or exchanges will be issued for any reason, including if you are unable to attend the live event.
For live masterclasses, your purchase reserves your seat and includes access to the replay (when offered). This refund policy applies both before and after the live event has taken place.
Access Period:Unless otherwise stated, your purchase includes lifetime access to your online course or masterclass replay through our designated learning platform.
Sparkle and Bloom Coaching reserves the right to suspend or revoke access without refund if a participant:
-
Violates these Terms & Conditions
-
Shares purchased content or login credentials with others
-
Copies, distributes, or reproduces course materials without written permission
-
Engages in abusive, disruptive, or inappropriate behavior within the course or community
-
Failure to comply with the eligibility requirements for participation in the program or community.
Refunds for Coaching
Clients agree to attend their scheduled coaching session at the agreed appointment time.
If a client is more than 10 minutes late without prior communication, the session will be considered cancelled. In this circumstance, the client will receive a 50% refund of the session fee.
Cancellations & Reschedules
Individual coaching sessions must be cancelled or rescheduled at least 12 hours before the scheduled appointment.
If a session is cancelled or rescheduled with less than 12 hours' notice, the client will receive a 50% refund, and a new session must be booked.